Returns and refunds
We want you to buy with confidence. Here is how exchanges, returns and refunds work.
1. Right of withdrawal (14 days)
You have 14 calendar days from delivery to return your order without giving a reason. This is a legal right we apply to every order.
2. Voluntary returns (up to 30 days)
We also accept returns up to 30 days after delivery provided the conditions in section 3 are met.
3. Conditions
- The product must be unused, in perfect condition and with its original packaging, labels and accessories.
- Always include your order number.
- We cannot accept returns of personalised or made-to-measure products, sealed goods opened for hygiene or health reasons, or perishable goods.
- Digital products cannot be returned once downloaded or accessed, unless faulty.
4. How to request a return
- Email cargar97@outlook.es with your order number and, optionally, the reason.
- We will send you the instructions and the return address within 2 working days.
- Pack the product carefully and keep the shipping receipt.
- Return address (unless we tell you otherwise): 42 Bridge Road, Saltley, Birmingham, B8 3SF.
5. Return shipping costs
Return shipping is at your expense, unless the product is faulty, damaged or not what you ordered, in which case we cover it.
6. Refunds
Once we receive and inspect the product we refund you within 14 days using the original payment method. The refund covers the product and, in case of withdrawal, the initial standard shipping. Your bank may take a few extra days to show it.
7. Faulty or incorrect products
If the product arrives damaged, faulty or is not what you ordered, email us within 72 hours of delivery with photos of the product and the packaging. We will send a replacement free of charge or refund you, as you prefer, covering the shipping costs.
8. Exchanges
For a different size, colour or model, request a return and place a new order to secure stock. If you prefer, write to us and we will find the best option.