Shipping policy
We prepare and ship every order with care. Here are the times, costs and everything you need to know about delivery.
1. Order processing
Orders are prepared within 24 to 48 working hours after payment confirmation. Orders placed on weekends or public holidays are prepared on the next working day.
2. Shipping zones and delivery times
- Domestic: 2 to 5 working days.
- Rest of Europe: 5 to 10 working days.
- Other countries: 10 to 20 working days.
Times are estimates counted from the moment the order leaves our warehouse. They may be longer during peak periods (sales, Christmas).
3. Shipping costs
Shipping costs depend on the destination and are shown at checkout before you confirm the order. Free shipping thresholds, when offered, apply automatically.
4. Tracking
When your order leaves the warehouse you will receive an email with the tracking number and the carrier's link.
5. Delivery
- The carrier will attempt delivery at the address provided. If nobody is available they will leave a notice or try again; after several failed attempts the parcel may be returned to us.
- Please check your address before confirming the order. If a parcel is returned because of an incorrect or incomplete address, reshipping costs will be charged to you.
- If the parcel arrives visibly damaged, note it on the carrier's delivery slip and email us photos within 72 hours.
6. Customs and import duties (outside the European Union)
Shipments to countries outside the EU may be subject to duties, taxes or import fees set by the destination customs and payable by the recipient. We cannot predict or control them.
7. Lost or delayed orders
If your order has not arrived within the estimated time, check the tracking first and then email cargar97@outlook.es. We will open a claim with the carrier and, if the parcel is lost, send a replacement or refund you.
8. Digital products
Digital products are delivered by email or download link immediately after payment, with no shipping costs.